Cloud and Systems Specialist

System Administrator, Covenant Healthcare

In this role, I am responsible for administration of Windows/Linux server infrastructure, being technical resource and project manager for new application/infrastructure deployments, and being level 3 support for incidents. I regularly work with technologies such as VMware VCenter, Citrix Xenapp, SQL, and IIS. A few noteworthy accomplishments in this role include:
● Took the existing Azure cloud DR environment that was performing poorly and updated it into something that was functional, scalable and automated.
● Lead and implemented the complete overhaul of our neurology and sleep center application suite, resulting in higher patient and physician satisfaction and leading to more patients being able to be seen thus increasing revenue for the organization.
● Implemented infrastructure monitoring and alerting from the ground up, resulting in faster incident resolution, less downtime, and higher patient satisfaction for our organization.

Desktop Support, Ascension Technologies

Work as level two support for issues that arise for 1000+ users throughout the hospital locations. In this role I often worked together with the network and server administrators to troubleshoot networking issues, GPO issues, and server issues. This includes helping our Systems Engineering associates clean up GPOs between two of our domains, thus speeding up troubleshooting due to environments being identical and easier to compare.

Field Service Technician, F2Onsite

In this role I worked as a warranty repair technician for dell servers, PCs, and NAS devices. I was also able to work with a variety of other companies such as EMC, 7-11, and Quest Diagnostics to provide third party on-site support.